Out of an abundance of caution due to the covid 19 virus we are currently operating with reduced staff in the customer service call center and therefore. For offender debit account payments.
Upon release the inmate will be able to retrieve said funds from western union.
How to get money back from securus. According to securus website the funds on the inmate debit account becomes the property of that inmate. Securtel can saves you money by assigning a specially programmed phone number that saves the most on your inmate calls. Box 650757 securus dallas tx 75265 0757 make remittances payable to securus technologies.
Mailing a personal check money order or cashier s check to. I woke up today feeling pretty irked. Securus securus debit account po box 975420 dallas tx 75397 5420.
Securus claims that they do not store debit credit card information so how is it that the inmate money is not in western union when asked to call securus helpline. Include your account number and your phone number. Mail with a check money order cashiers check or another form of guaranteed payment.
The payees that placed funds on the inmate account has no way to get a refund back. Securus is a complete scam they promise the best rates but their system does not work they charge a compliance fee of 170 a year and 25 per month and i have not been able to process through securus s service but once during a test in over a year. We guarantee you ll save on jail calls or your money back.
Mailing a personal check money order or cashier s check to. You can also visit from home using a computer desktop or laptop high speed internet access and a webcam. Start by making sure you have downloaded the securus app.
Back when we were working on our report on the video visitation industry in prisons and jails i tried to do a securus video visit with an incarcerated person in texas. A securtel jail phone number is the answer. Securus securus debit account po box 975420 dallas tx 75397 5420.
By bernadette rabuy february 3 2015. Then create a securus online account and follow the step by step instructions in order to begin scheduling your at home video session. The health and safety of our community is top priority and that includes our call center associates who are committed to providing customer support during this time of crisis.
If you get a call from them and you answer the phone they will call you repeatedly. Securus video connect sm is a fully web based visual communication system that allows friends family members attorneys and public officials to schedule and participate in video sessions with an incarcerated individual from anywhere with internet access using the free securus app computer or tablet. Securtel jail phone numbers are designed to save money on your local or long distance jail calls.
For direct bill or advanceconnect prepaid account payments. I waste 25 minutes for a visit that never happens and securus gets to keep my money anyway.